This document underlines the most commonly occurring objections the clients might have before installing an OEE tool or Evocon specifically. We have listed counter-arguments to each one of them to help you with your discussions and comfort the client.

Some of the key things to keep in mind when talking to clients to ensure a healthy relationship and high client satisfaction are:

1. Listen and learn. The more you find out about their actual needs and what are their pain points, the more accurately can you offer them a solution. The client also feels they are being heard and personally approached.
2. Be honest. If you don’t know an answer to some question, then tell them you don’t, but you will find out. You cannot know everything, but you have channels and support to find out.
3. Be humble and don’t overwhelm the customer with information. Start small, basic things, take it step by step and be with the client in each step.

Objection: 🌦 Cloud-based solutions

We don’t work with cloud solutions. We want all the data to be stored internally on our servers.

Counterarguments

Cloud model provides significant benefits to companies of all sizes. Collaboration, affordability, and cost-efficiency, to name a few.

<aside> 💡 Read more: 5 Benefits of Using a Cloud-Based OEE Solution

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1. Improving communication and collaboration

Cloud solutions enable your entire team to get access to your data at any time, from anywhere and on any device. Your teams can communicate across departments and factories easily and exchanging information becomes more efficient.

In addition cloud-based production systems such as ERPs, CMMS and others can be integrated more cost-effectively with each other to automatically share vital production information, such as critical stops on a line etc.

There are large multi-national companies whose entire ERPs are in cloud (bring references)

1. Your systems are always up to date

During our tech era, systems and solutions change quickly. It’s important to stay up to date with all your systems and ensure you have the latest versions and functionality. Keeping them on your internal servers will leave that responsibility to you and inviting someone to update them can be expensive and time-consuming.

Finding a trustworthy cloud provider who keeps on developing the solution for you, keeping it up to date and ensuring up-time, can free you of the trouble of regular market research of the latest trends and of course save you time and money.

It’s also a matter of prompt support if anything happens. It is much easier and quicker to identify the potential problems and address the issues. Quicker resolve times, fewer contacts with the support, better user satisfaction. And with Evocon, no issued invoice for the support. A real-time chat and online manuals make this even more effective.

1. Reduced costs